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HP PCs - Tedious Internet Troubleshooting (Windows x, eight)

This document is for HP computers with Windows 10 or Windows viii.

The reckoner stops responding or performance becomes poor after connecting to the Internet. Use this document to resolve the nigh common problems that cause the computer to stop responding or crusade Internet browsing to wearisome downwards.

note:

This document contains instructions to restart your computer. Bookmark this page for easy reference.

Testing your Internet connection speed

Use one of the following methods to exam your Cyberspace connectedness speed both before and later on performing the troubleshooting steps in this document to come across whether your connectedness speed improves.

Network Speed Examination

Apply the Network Speed Test to measure your network response time, download speed, and upload speed. Based on your connexion'southward speed, Network Speed Examination will tell you lot what activities you can do, such as stream music or loftier-quality video. Download this complimentary app from the Windows shop using the following instructions.

1. In Windows, search for and open the Microsoft Store.

2. In the Microsoft Store, search for network speed test, and then select the Network Speed Exam app in the search results.

   

3. Click Get, and wait while Windows downloads and installs the app.

   

4. Select Launch to open the app.

   If requested to let the app access your precise location, click Yeah.

   note:

   Y'all tin can alter this later in the Settings app.

   

5. Click Commencement to run the test.

   

6. When the test is complete, the results display on the screen showing the connectedness blazon, and download and upload speeds, as well as other network data.

   

Bing Speed Test

Use the Bing Speed Test to measure your network response time, download speed, and upload speed.

1. In Windows, search for and open Bing.com.

2. In Bing, search for speed test.

   

3. When the Speed test displays, click Start.

   

4. When the test is complete, the results display showing the "ping" (network response) time, and upload and download speeds.

   

Troubleshooting

Use the post-obit steps to resolve the most common problems that cause the computer to stop responding or crusade Internet browsing to slow down.

Step i: Detecting and removing spyware and adware

If the computer becomes slow later connecting to the Internet, or your home folio changes to a page you practice not want, or unwanted desktop links brandish, or advertising windows popular up repeatedly, then the computer probably has spyware or adware installed. Spyware and adware can be very difficult to remove manually. For more data about spyware and how to remove spyware from the computer, go to Computer Might Be Infected by a Virus or Malware (Windows x, 8).

Step 2: Scanning for and removing viruses

Many viruses use an Internet connection when a browser window is opened and tin can cause the computer to slow downward or finish responding. For more information most how to browse and remove viruses, go to Computer Might Be Infected by a Virus or Malware (Windows x, 8).

note:

After scanning and removing spyware and viruses, run Windows Update to update your computer.

Step iii: Blocking browser pop-ups

A popular-upwardly is a small web browser window that appears on top of the website you are viewing. Pop-upwardly windows often open as soon as you visit a website and are normally created by advertisers. Web browsers have features called pop-up blockers that can foreclose popular-up windows from appearing. In about popular-upwardly blocker programs you can choose the level of filtering you lot want, select which pop-ups you lot want displayed and build a blacklist of those yous do not. See Blocking Pop-up Windows or Advertisements for more information.

Step 4: Clearing browser history, removing temporary Cyberspace files, and resetting browser settings

Sure items in the history or settings of a browser can make your connectedness to the Internet very slow. Clear your browsing history, remove temporary files that may exist causing issues, and to reset your Internet settings.

Edge browser

Clear history, remove temporary files, and reset settings in the Edge browser.

1. In Microsoft Border, click the More than actions icon in the elevation left corner, and then select Settings.

   The General settings window opens.

   

2. In the Full general settings window, select Privacy & Security

   

3. In the Privacy & Security window, select Choose what to clear.

   

4. Check the boxes next to Browsing history, Cookies and saved website data, and Cached data and files, and Tabs I've set bated or recently closed, and then select Articulate.

   

5. Run a network speed exam again.

If the result persists, continue to the adjacent step.

Net Explorer

Clear history, remove temporary files, and reset settings in Internet Explorer.

1. In Windows, search for and open Manage browser add-ons.

2. In the Net Properties window, select Manage add-ons.

   

3. On the Manage Add together-ons window, select Toolbars and Extensions, and and so select All add-ons from the Prove drop-downwardly menu.

   

4. In the Manage Add-ons window, select add-ons that are enabled, and and then click the Disable button in the lower right corner. Repeat this stride for each improver that is enabled.

5. Select Close to return to the Net Properties home window.

6. Select the General tab, and then in the Browsing history area, click Delete.

   

7. On the Delete Browsing History window, select Preserve Favorites website information, Cookies and website data, Temporary Internet files and website files, and History, and then click Delete.

   

8. After the computer deletes the browsing history and returns to the Internet Properties windows, select the Security tab.

9. Select Reset all zones to default level, and so click Apply.

   

10. Select the Content tab, and and so select Articulate SSL Country.

    

11. Select OK in the SSL cache confirmation message that displays.

    

12. Select the Advanced tab, and then click Reset.

    

13. On the reset Internet Explorer Settings window that opens, select Reset to confirm your changes.

    

14. In the Reset Net Explorer Settings window, click Close.

    

15. Restart your computer, and then connect to the Internet and perform another speed test.

If the issue persists, proceed to the next step.

Pace 5: Updating network drivers

Some lockup issues accept been identified and resolved through network driver updates. Updating you network driver might increase Net speed.

1. If prompted, select your country/region, and then follow the on-screen prompts to identify your product.

2. Select Software, Drivers and Firmware.

3. On the Drivers and Downloads page, select your operating organisation from the Select your operating system drib-down, and so click Next.

4. Select the plus sign+ next to Commuter - Network to expand the listing of available network drivers.

5. Select the network or modem driver update from the list. For case, Realtek RTL8139 LAN Driver Update.

6. Click the Download push button.

7. When the download bar displays at the lesser of your screen, click Save.

8. When the download completes, click Run.

9. Follow the on-screen instructions to complete the download.

10. Restart your computer, so connect to the Internet.

    If the computer stops responding or performance becomes poor, keep to the next step.

Stride half dozen: Disabling software that opens with Windows

For troubleshooting purposes, reduce the amount of software that opens with Windows to endeavour to find out if a software conflict is occurring and slowing your Cyberspace connection.

To disable automatically opening software, use the Microsoft System Configuration software (Msconfig) as follows:

1. In Windows, search for and open msconfig.

2. On the General tab, select Selective startup, remove the selection next to Load startup Items, and then select OK.

   

3. Restart your reckoner, and and then connect to the Net.

   If the reckoner stops responding or performance becomes poor, continue to the next step.

Stride 7: Contacting your Net Service Provider

Call your local Internet Service Provider (ISP) or visit the website to meet if your provider is currently experiencing technical difficulties. If your provider is currently experiencing technical difficulties such equally poor latency or long wait times, you must look until the problems are resolved past your ISP. Also, if your ISP requires special software to connect the Internet, enquire if you should reinstall the software. If so, utilise instructions provided by your Internet service provider to remove and reinstall your Internet access provider software.

After contacting your Internet service provider, restart your computer, then connect to the Net. If the estimator stops responding or performance becomes poor, disable or change how the programs on your computer admission the Internet.

Step 8: Disabling or modifying how programs access the Internet

Sometimes software programs automatically access the Internet. This is unremarkably done to continue the software up-to-date and to provide alerts for new product availability. Sometimes, the software that is accessing the Internet can lock up, such equally when a software program is attempting to connect to a website that is no longer in service.

Programs that access the Net automatically include:

• Java update

• Windows Media Center

• Windows update

• Symantec Live Update

• Adobe Acrobat

Symptoms and solutions related to software programs and Cyberspace connexion bug:

• The connexion to the Cyberspace becomes very slow or freezes at a specific time of mean solar day: Many software programs attempt to get updates or data at regularly scheduled times. For case, Windows Update might attempt to automatically download and install of import updates for Windows every night at midnight. The problem might be worse when two or more software programs effort to connect to the Net at the same time. To resolve, disable automatic updating inside the options of the software programme(s), or adjust the time at which the software program automatically installs updates (if an pick is available).

• The connexion to the Cyberspace becomes very slow or freezes when a software plan is opened: Some software programs immediately attempt to connect to the Internet when opened. Either disable the connexion feature within the options of the software program, or consult the software vendor's back up website for a solution. When searching for a solution, be certain to use the exact championship of the software and the version of the software plan, if known.

• The connection to the Internet becomes very tiresome or freezes when Windows loads: When Windows initially starts and an Internet connection becomes available, many software programs attempt to connect to the Net as soon every bit the Internet connection becomes bachelor. To resolve, prevent software that uses the Internet from loading with Windows (every bit was washed in a previous pace), disable automated updating within the options of the software plan(s), or adjust the time at which the software programme automatically installs updates (if an choice is available).

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Source: https://support.hp.com/id-en/document/c03460887

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